This Privacy Policy explains how Prime Outdoor Living (“Prime Outdoor Living,” “we,” “us” or “our”) collects, uses and shares information when you visit primeoutdoorliving.com (the “Site”), request a consultation, or communicate with us by phone, email or text message.
Information we collect
Information you give us. When you request a consultation or contact us, we collect the information you provide, such as your name, phone number, email address, project address, the service you are interested in, your preferred timeline, your budget range and any details you choose to share about your project.
Information collected automatically. Like most websites, the Site and our hosting provider may automatically collect basic technical information, such as your IP address, browser type, device type, pages visited and the date and time of your visit. We may use cookies or similar technologies and analytics tools, including Google Analytics, to understand how the Site is used and to improve it. Google Analytics uses cookies to collect information such as the pages you visit and how you found the Site; you can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on.
How we use your information
- To respond to your inquiry and schedule your consultation or site visit
- To prepare estimates, proposals and project documents
- To communicate with you about your project by phone, email or, with your consent, text message
- To send occasional updates or offers, where you have agreed to receive them
- To operate, maintain, secure and improve the Site
- To comply with legal obligations and protect our rights
Text messages (SMS)
Our consultation form offers two separate, optional SMS consent boxes. If you check the non-marketing box, you agree to receive text messages from Prime Outdoor Living about your inquiry and project, such as appointment reminders and project updates. If you check the marketing box, you agree to receive marketing text messages from Prime Outdoor Living. You may choose either, both or neither. Consent to receive text messages is not a condition of requesting a consultation or purchasing any service.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to any message to unsubscribe at any time. Reply HELP for help, or call 703-214-7700.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.
How we share information
We do not sell your personal information. We share information only as needed to run our business and serve you, including with:
- Service providers that host the Site, process form submissions, deliver email and text messages, schedule appointments or provide analytics, and who may use the information only to perform services for us
- Subcontractors and suppliers working on your project, only to the extent needed to complete the work
- Legal and safety purposes, when required by law or to protect the rights, property or safety of Prime Outdoor Living, our clients or others
- Business transfers, if our business is sold or reorganized
Project photos
We may photograph completed projects for our portfolio, website and social media. We identify projects only by city (for example, “Vienna, VA”) and do not publish clients’ names or street addresses without permission.
Data retention and security
We keep your information for as long as needed to respond to you, complete and support your project, and meet legal, tax and accounting requirements. We use reasonable administrative, technical and physical safeguards to protect it, but no method of transmission or storage is completely secure.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below. You can unsubscribe from text messages at any time by replying STOP, and from marketing emails by using the unsubscribe link or contacting us. Depending on where you live, including under the Virginia Consumer Data Protection Act where it applies, you may have additional rights, and we will respond to requests as required by law.
Third-party links
The Site may link to other websites, such as our online booking page or social media profiles. Their privacy practices are governed by their own policies.
Children’s privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
Prime Outdoor Living
3918 Prosperity Ave, Unit 300
Fairfax, VA 22031
Phone: 703-214-7700
Email: contact@primeoutdoorliving.com